Momentum Support
Momentum Health Technologies LLC
Get help with your Momentum account, sign-in, challenges, activity syncing, health connections, notifications, or privacy requests.
Email: contact@momentumhealthtechnologies.com
Account and login help
Use the same Sign in with Apple or Google Sign-In account you used when joining Momentum. Production email/password sign-in is disabled. If you chose Apple Hide My Email, your Momentum account may use an Apple private relay address. Check your Apple account’s Sign in with Apple settings if you need to identify it.
If sign-in fails, check your connection, update the app, and retry with the correct provider. Contact us with the sign-in method and the error you see. Never send your password, authentication token, or one-time sign-in code.
Challenges and activity tracking
Launch competitive metrics are steps and distance. Check the challenge’s metric, goal, dates, time zone, and qualification rules. A total in Apple Health or Health Connect may differ from a challenge total because Momentum checks the source and recording method before crediting activity. Manually entered or unverifiable activity may not qualify.
Confirm that the activity appears in your health app, then open Momentum with an internet connection to allow syncing. Keep your device date and time accurate. If progress still looks wrong, email the challenge name or identifier, affected day and time zone, device model, app version, and a brief description. Share screenshots only after removing unrelated personal or health information.
Apple Health / HealthKit
- Open the Apple Health app and find its app access or data permissions settings for Momentum. Depending on iOS version, these may appear under your profile and Apps or Apps and Services.
- Review the read permissions needed for the features you want to use, especially steps and walking/running distance.
- Check that your phone, wearable, or source app has written the activity to Apple Health.
- Reopen Momentum to sync. Empty results can mean no available samples as well as limited permissions; iOS does not always disclose read-permission status to an app.
You can revoke access at any time in Apple Health settings. Revoking access does not delete data already synced to Momentum.
Android Health Connect
- Open Health Connect through your Android settings or the Health Connect app, depending on your Android version.
- Find Momentum under app permissions and review the read permissions you want to allow.
- Confirm that your fitness or wearable app writes the relevant activity to Health Connect.
- Update Health Connect and Momentum where updates are available, then reopen Momentum with an internet connection. Device compatibility and background restrictions can affect syncing.
You can revoke access in Health Connect. Removing permission does not itself delete data already synced to Momentum.
Notifications
Check Momentum’s notification preferences, device notification permissions, quiet hours, and Focus or Do Not Disturb settings. Notification availability depends on your app version and device configuration. You can turn notifications off in your device settings without deleting your account.
Request account or data deletion
In the app: Open Profile → Delete account, where available, and confirm your request.
Without the app: Email contact@momentumhealthtechnologies.com with the subject Momentum account and data deletion. Include your account email or identifier, including an Apple relay address if applicable. State whether you want to close your account and delete associated data or request deletion of particular data.
We may need to verify ownership. Do not send passwords or sign-in codes. The in-app request initially suspends your account, signs you out, and revokes registered push tokens. It does not instantly erase every record. Support can help you request or confirm completion of erasure and explain any applicable legal, security, or dispute-related retention. Uninstalling Momentum alone does not request deletion. Deleting Momentum data does not delete your original Apple Health or Health Connect records.
Read our Privacy Policy’s deletion section for more information.
Basic troubleshooting
- Install available Momentum and operating-system updates.
- Check your internet connection and device date/time.
- Close and reopen Momentum, then check your sign-in and relevant permissions.
- Confirm your source health app has the missing activity and allow time for devices to sync.
- If the issue continues, contact support with your device/OS, app version, what happened, and the steps that reproduce it.
Momentum provides fitness and activity features, not medical advice or emergency assistance. For a medical emergency, contact local emergency services.